ITC UniData – Technical Support Officer
Position: ITC UniData Technical Support Officer
Location: Brussels - Belgium
Contract: Permanent position - 50%
Starting date: March 2018
I- MSF INTERNATIONAL
Médecins Sans Frontières (MSF) is an international, independent, medical humanitarian organisation that delivers emergency aid to people affected by armed conflict, epidemics, healthcare exclusion and natural disasters. MSF offers assistance to people based only on need and irrespective of race, religion, gender or political affiliation.
MSF International is the legal entity that binds MSF’s 21 sections, 24 associations and other offices together. Based in Geneva, MSF International provides coordination, information and support to the MSF movement, and implements international projects and initiatives as requested.
II- POSITION BACKGROUND
The International Technical Coordination (ITC) was created to maintain consistency in the choice of medical and non-medical articles between MSF sections in order to improve MSF interventions, while taking into account field realities. Proposed and developed by the logistics and medical departments, ITC was officially recognised at International level in 1994 and integrated into MSF International in 2006.
ITC core role is coordinating the expression of the demand of articles (medical and non-medical) and ensure it is properly translated for supply whose role is to fulfil that demand. The role of ITC is to coordinate decisions taken, to inform and advise decisional bodies but it is not responsible for taking decisions.
In 2016, UniData has been implemented, which is the unique central article database of MSF that contains all the codes created in MSF, avoiding duplication, improving the articles description. Therefore, it provides visibility on the expression of the demand and helps streamlining supply chain processes. UniData details all items available for the field and shares article changes with the Movement. It contains all standard and non-standard articles with their descriptions. UniData shares this article information with all relevant MSF Staff and systems including to the field.
III- PLACE IN THE ORGANISATION
UniData is delivered by the International Technical Coordination of MSF International.
UniData Technical Support Officer, as part of the UniData Technical Team, reports to UniData Manager, as Line Manager, and to the UniData Technical Team Leader, as Functional Manager, and works closely with the rest of the UniData Platform Team to fulfil the indicated objectives.
IV- OBJECTIVES OF THE POSITION
The purpose of the position of the UniData Technical Support Officer is to participate with the UniData Platform Team on development and day to day support of UniData Platform.
V- MAIN RESPONSIBILITIES
The role of the UniData Technical Support Officer covers the following responsibilities:
- To actively participate as second line support for technical tickets
- To participate on the implementation of new Request for Change (RFC's) to modify the different components of UniData by modifying the configuration or by programming
- To participate in UniData routine maintenance and system administration tasks
- To participate in any technical activity as requested by his supervisors
All these activities will be managed according to the procedures defined as part of the implementation of FitSM Service Management System.
- Bachelor degree in Information Technology
- Debian Linux
- PHP (a plus)
- Capacity to work in a complex technical architecture
- Experience in Master Data Management Systems
- Problem solving
- Quality focus
- Capacity to learn
- Team player
- Cultural awareness
- Java experience
- Experience and interest in maintaining IT solutions in a broad organisational context (support, enhancement requests)
- Experience with Catalogue Production systems is a plus
- MSF field experience is a plus
Starting date: March 2018
Contract: Permanent position, part-time at 50%
Deadline for applications: 1 March 2018
Please submit all applications only by email to:
IOemail@example.com stating “UniData Technical Support Officer” in the title
Please submit only one file containing your CV and cover letter and name the file with your last name only
Only short-listed candidates will be contacted